mason’s jar. ships nationwide across the United States. At this time, we do not offer international shipping—but we’re always listening to your feedback as we grow.

Each product is handmade in small batches to ensure quality and freshness. Orders are typically processed and shipped within 5–7 business days. Once shipped, you’ll receive tracking details so you can follow your package’s journey.

Yes! mason’s jar. offers in-person pickup for local customers. If you’d like to pick up your order, just select the “local pickup” option at checkout or reach out to us directly. We’ll coordinate a convenient time and place so you can receive your products with care. If you have any special requests, let us know—we’re always here to help make your experience smooth and personal.

Yes! We love meeting you in person. Follow us on Instagram for updates on pop-up markets, events, and workshops.

Because all mason’s jar. products are handmade and use natural ingredients, we’re unable to accept returns. If your order arrives damaged or you’re not satisfied, please reach out to us within 7 days of delivery. We’re committed to making things right and want you to love your experience.

We do not offer refunds or exchanges on used products for safety and hygiene reasons. However, if there’s an issue with your order, please contact us and we’ll do our best to resolve it.

Absolutely. mason’s jar. was born out of a need for gentle, nourishing care for sensitive skin. Every product is made with simple, natural ingredients, tested on my own family before ever reaching your hands. If you have specific allergies or sensitivities, check our full ingredient list or reach out with questions.

mason’s jar. products were created with sensitive skin in mind—including my own child’s. While our formulas use gentle, natural ingredients and are tested on my family first, every child is unique. If your little one has allergies or special sensitivities, please review our ingredient list or reach out with questions before use.

We source our oils, butters, and extracts from USDA certified organic suppliers whenever possible. All our products are cruelty-free and tested only on willing friends and family.

Transparency matters to us. Every product page includes a full ingredient list, and you can always request our plain-text ingredient glossary if you’d like more details.

Store your mason’s jar. products in a cool, dry place away from direct sunlight. Our glass jars and biodegradable tubes are reusable and eco-friendly—another way we care for you and the planet.

Because we use fresh, natural ingredients, most products are best used within 6–12 months. Check the label for specific shelf life, and enjoy your ritual while it’s at its best.

We believe skincare is self-care. Take a moment—morning or night—to breathe in the scent, massage gently, and honor yourself. For tips and rituals, follow our Instagram or sign up for our email series.

We love helping you create your own self-care ritual. If you’re interested in custom orders or gift sets, please reach out and we’ll do our best to accommodate your request.

Our glass jars are designed to be reused—perfect for storage, crafts, or refilling. Lip butter tubes are fully biodegradable. We’re committed to eliminating plastics and supporting your eco-friendly lifestyle.

Every jar is handmade in small batches, using only natural, thoughtfully sourced ingredients. Our story began with a mother’s search for healing, and that care is poured into every product. We believe in ritual, rest, and real results—never rushing the process, never cutting corners.

Choosing your ritual is personal. If you’re not sure where to start, check out our ingredient glossary or send us a message. We’re happy to recommend products based on your skin’s needs and your self-care goals.

We’re grateful for every repeat customer. After your first purchase, you’ll receive a thank-you message (with a little something special) for your next order. Stay tuned for more ways to nurture your ritual.

We’d love to hear from you. Email us or send a message on social—your stories inspire us and help mason’s jar. grow.