Frequently asked questions
mason’s jar. ships nationwide across the United States. At this time, we do not offer international shipping—but we’re always listening to your feedback as we grow.
Each product is handmade in small batches to ensure quality and freshness. Orders are typically processed and shipped within 5–7 business days. Once shipped, you’ll receive tracking details so you can follow your package’s journey.
Because all mason’s jar. products are handmade and use natural ingredients, we’re unable to accept returns. If your order arrives damaged or you’re not satisfied, please reach out to us at nourish@themasonsjar.com within 7 days of delivery. We’re committed to making things right and want you to love your experience.
We love helping you create your own self-care ritual. If you’re interested in custom orders or gift sets, please reach out and we’ll do our best to accommodate your request.
You can always reach out through our social media or by email. Your stories, feedback, and questions are welcome here.
Still got Q's?
Check out our frequently asked questions page for our full list of most common queries.
Contact us
Have a question, or want a product recommendation? Get in touch.
Made in New Jersey
our story began in 2016, in a cozy kitchen, blending natural care for our son’s eczema into every jar. what started as a mother’s remedy became a ritual for many- rooted in love, healing, and the comfort of home.